Oakland (Ladies Version)
When will my order ship?
Orders are shipped via USPS Priority Mail. Once your order has shipped, you will receive an email with your USPS tracking number. Orders usually arrive within 1 to 3 business days. Shipping rates are determined through the USPS calculator. If you have taken advantage of "Free Shipping" your items may arrive by either USPS First Class Mail or USPS Priority Mail, at the discretion of the warehouse.
What if it is damaged/defective?
If your order arrives damaged or defective, please let us know within 48 hours of receipt of your order and we will ship you a replacement and include a prepaid shipping label for you to return the damaged/defective merchandise.
What if it is doesn't fit?
If you did not receive the product or size that you ordered, please notify firstname.lastname@example.org or call us at 833-340-7532 with your order number and we will ship you the correct item. We will also include a prepaid shipping label for you to return the unwanted merchandise. If you received the item that you ordered but decide once it arrives that you need another size, please email us for a return authorization (RMA #) with two weeks of receipt and ship the item back to us with the RMA # clearly noted. Once we receive your return, we will ship you your new item.
What if I just want to return something for a refund?
Online orders may be returned for refund (less shipping) within two weeks of receipt. Exchanges and returned items must be in unworn condition.
For holiday orders, we understand that two weeks might not be sufficient.
We will process exchanges requested by January 6th for holiday orders if your recipients need different sizes or styles.
What payment methods do you take?
American Express / Visa / MasterCard / PayPal
Where do your designs come from?
All designs are created by us and we own the copyright for all our designs! We do not accept unsolicited designs or carry designs from other brands.
Is the Oakland Photo Vault a nonprofit? And do you work for the city government?
We do lots of work with local nonprofits, but the Oakland Photo Vault is actually a locally-owned, independent business. Our community work is a huge part of what we do, and often share of love of photo taking with the community.